Return & Refund Policy

Return & Refund Policy

At SKEEN, every bottle is created with care, especially for sensitive and flare-prone skin. Because our HOCl Recovery Spray is a medical-grade hygiene and skin-support product, we follow strict safety and quality standards.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

We accept returns only if:

  • The item received is defective, damaged, or leaking upon arrival
  • The item received is incorrect (wrong product sent)

To be eligible, please contact us within 48 hours of receiving your order, with:

  • Your order number
  • Clear photos or videos showing the issue

Once verified, we will arrange a replacement or refund, depending on the situation.

Refunds

If your refund is approved:

  • Refunds will be processed to the original payment method
  • Please allow 5–10 working days for the amount to reflect, depending on your bank or payment provider

Pre-Order Items

For pre-order purchases, all orders are final once placed, as items are produced or allocated specifically for you. Refunds or cancellations are not available unless the product arrives defective or incorrect.

Shipping Issues

If your parcel arrives damaged due to courier handling, please notify us within 48 hours so we can assist you promptly.

Contact Us

If something doesn’t feel right, we’re here to help.
Reach out to us at hello@skeen.my, and our team will get back to you as soon as possible.

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